MEANING AND SCOPE:
ELOT 1427 establishes the requirements for the assessment of tourism businesses, their classification and labeling of quality.
ELOT 1427 aims to support tourism businesses to achieve and improve their business goals by combining the value of Greek hospitality and customer service to the preservation and promotion of natural and cultural resources of the areas involved.
The signal quality can be used by tourism businesses who wish to integrate into regional and local projects celebrating local attributes of service quality.
After labeling of the Quality Body of the tourist business has a right to use in all promotional activities and sites.
ELOT 1427 applies to all tourism businesses of all sizes, including:
- Hotel accommodation of all types
- Business catering
- Travel Agencies – Agencies
- Public and private transport
GENERAL APPLICATION REQUIREMENTS:
The requirements of ELOT 1427 based on the following principles
- Sustainable tourism development (respect for the natural environment, reduce pollution, save energy, etc.)
- Protection and enhancement of historical and cultural identity
- Principles of quality management (focus on improving service)
- Corporate social responsibility (compliance with laws and regulations, support the local economy, etc.)
EXPECTED BENEFITS FOR BUSINESS AND TOURIST AREA ON ACTIVE:
A. FOR THE ENTERPRISE
- Improved internal organization and management
- Upgrading and modernizing infrastructure
- Continuous improvement of service quality of the company
- Reduce operating costs and improved competitiveness of its services business
- Encourage partnerships and access to new customer segments
- Improve management of environmental issues
- Upgrading the training of workers
B. FOR THE AREA ESTABLISHED BUSINESS
- Protection and promotion of local features
- Improve the environmental protection awareness of enterprises
- Strengthening the local economy or local factors
- Better, diversification, improvement of tourism services
- Engage and develop local human resources
- Combined and targeted promotion of the region’s existing and potential markets
- Strengthening competitiveness and improve living conditions of the resident population