“…training for a lifetime, that is the competitive advantage!”

Alpha Plan Consultants is a company with high expertise in up to date training programs and human resources development. Addressing entrepreneurs and executives who wish to acquire tangible results, our experienced consultants apply strategic development and personnel training.

Through studying the market needs and evaluating each company’s and organization’s strengths, Alpha Plan Consultantshas designed the Alpha Plan Trainings.

TRAINING SUBJECTS

MANAGEMENT

Benchmarking	Occupational Behavior Analysis	Choosing the right candidate
Business Plan	Customer Behavior Analysis	Business Strategy in Practice
Business Process Management	Management and Analysis of Competitive Strategy	Leadership
Category Management	Personnel Performance Evaluation Process	Definition and Description of Duties Responsibilities
Change Management	Supplier Assessment and Selection	Recording Requirements of Contract Notices
Crisis Management	Principles of Management	Decision Making
Franchising	Service Quality Improvement	Media Organization and Management
Logistics Management	Secretary as Management Executive	Quality of service
Supplies Management	Negotiation	Strategic Management
Managing Stress	Dealing with Suppliers	Strategic Planning and Programming
Project Management	Vendor Management	Techniques for Participation in the Selection Interview
Time Management	Human Resource Management	Motivation
Direct Product Profitability	Total Quality Managment

MARKETING

Direct Marketing and Sales Promotion	Public Relations
Marketing-Trends-Market Conditions	Advertising & Marketing
Marketing-Trends-Market Conditions Advanced	Managing Corporate Image
Marketing Plan	Exhibition Marketing
Marketing Services	European Legislation and Public Relations
Retail Marketing	Consumer Marketing
TeleMarketing	Marketing Organization and Management
Market Research	Strategic Marketing
Principles of Marketing	Consumer Behavior
Industrial Marketing	Market Segmentation

SALES

Area Management	Sales Legal Issues
Key Account Manager	Sales Organization and Management
Merchandising	Social Style-based Sales
Competitive Negotiation Workshops	Sales Statistics
Sales Management Workshops	Negotiating Techniques
Sales Analysis and Development based on Purchasing Styles	Presentations Techniques
Customer Management	Sales Techniques
Customer Service	Handling Objections and Complaints

COMMUNICATION

Emergency Response Calls Management	Non-Verbal Communication – Body Language
Complaints Handling	Emotional Intelligence
Corporate Intercommunications	Transactional Analysis
Rules for Communication Techniques	Call Center

FINANCIAL

Activity Based Costing	Budget Department Creation
Analysis of Balance Sheet and Income Statement	International Accounting Standards
Stocking-Costing	Code of Books and Records(KBS)
Basic Economic Concepts	Pricing-Credit Recovery

CORPORATE EXPERIENTIAL TRAINING

Conflict Management	Working in Groups
Creative thinking in problem solving	Group Behavior and Collaboration

HYGIENE & SAFETY

First Aid	ISO Audit
Principles of Occupational Health and Safety in the Workplace	Safety Rules
Principles of Food Hygiene and Safety	Fire safety

INFORMATION SYSTEMS

Access	Word
Excel	Basic Computer Concepts
Internet-Outlook	Introduction to MS Office
PowerPoint

HOSPITALITY MANAGEMENT

Marketing – Sales of hotel services	Customer service – Quality Service
Housekeeping Operating Principles	Operation of Reservations Department
Principles of Food Sections Operation	Operation of Reception

The cost of these Training Programs can be integrated in funding programs of OAED (0,45%) ,while companies that did not carry out any of these programs or did not strain the resources of these programs for the year of {source}<?php echo date(“Y”)-1 ?>{/source}, they still can transfer and use the relevant amount in the year of {source}<?php echo date(“Y”) ?>{/source}.

Alpha Plan can provide:

• Instructors
• Notes – Educational Material
• Seminar Reviews
• Educational aids (Projector, projection screen, table, etc.)
• Secretarial support for the submission of applications to the program LAEK 0.45%
• Certificate of Attendance