MEANING AND SCOPE:
Quality is:
- The perception of customer needs.
- The control of trade – the production process.
- The monitoring of important parameters.
- Continuous improvement of product offerings – services
To ELOT EN ISO 9001: 2008 is the standard by which underpin the development and implementation of a quality management system. Sets out the general framework required by the company to provide an acceptable product or service.
The quality management system according to ELOT EN ISO 9001: 2008 can be applied to any business and be part of the action for growth.
EXPECTED BENEFITS:
- Evaluation and quality control of products – services.
- Continuous improvement and consistent quality products – services.
- Modernization and better organization of the business.
- Competitive advantage in the market, participation in new markets and competitions
- Establishing customer loyalty.
METHODOLOGY FOR DEVELOPING THE SYSTEM:
- Presentation of the status quo – Definition plan – Create Group ISO 9001:2008
- Data Collection Products – Services
- Establish procedures for documentation and verification of system
- Write job descriptions, work instructions, forms, specifications, quality manual
- Documentation and recording quality policy objectives
- Quality Home Inspections
- Certification system according to ELOT EN ISO 9001:2008 by an independent certification body (power license for 3 years, an assessment by the organization and renewed every year)
- Corrective action after certification
- System Monitor
REASONS TO ADOPT THE QUALITY MANAGEMENT SYSTEM ELOT EN ISO 9001: 2008
- Pressures from the external business environment, eg:
- Strategy and action of competition.
- Requirements and needs of suppliers and customers.
- Internal needs, eg:
- Problems of quality and organization.
- Improving the organizational structure for the effective administration of quality.
- Business Strategy, eg:
- Any competitive advantage through effective communication of quality products – service and ensuring customer requirements.